Privacy Policy

At Comercializadora Villanueva y Asociados A.C., we are committed to protecting and respecting the privacy of our clients in accordance with current Mexican legislation regarding the protection of personal data.

1. Personal Data Collected

When contacting us via WhatsApp to request product information, quotes, or process purchases derived from our online catalog, we may collect the following data: Full name, phone number, shipping address, and, if applicable, fiscal data for billing.

2. Purpose of Data Processing

The personal data collected will be used internally solely and exclusively to:

• Address and process in a personalized manner the orders placed through our centralized sales channel via WhatsApp.
• Manage shipments and logistical deliveries of acquired products.
• Provide fiscal billing if required by the client.
• Contact you regarding changes to your order, payment confirmations, stock availability, delivery times, and after-sales service surveys.

3. Data Transfer

Comercializadora Villanueva y Asociados A.C. does not share, sell, or rent information obtained to third parties for marketing purposes. Your logistical data will only be shared, strictly as necessary, with formal external courier companies and freights (carriers) exclusively for the purpose of delivering your purchase to the agreed final destination.

4. ARCO Rights

You have the right at all times to Access, Rectify, Cancel, or Oppose (ARCO Rights request) the continued use of your personal data. To exercise these rights, you may directly contact our customer service department through the same WhatsApp number where you processed your original order.